Refund policy

MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT

If you've received items that are damaged, defective, or incorrect you are eligible for a replacement at no cost to you, or a full refund.

 

How to process your damaged, defective or incorrect order

 

✅Taking a photo of the item out of the packaging is required.

Please take photos of all sides of the item, as it will be reviewed to determine if, in fact, the item was damaged or defective.

✅ Send the photo & order number to tyson@18bitmedia.com Also, give a complete descriptive summary of what the eligible issue/s are regarding your item/s

✅The item will be evaluated. If approved, you WILL NOT need to send the item back. However, you can if you would like to. (See return address section below)

✅You can choose to receive a FULL REFUND or have your item replaced at no cost to you.

 

PLEASE NOTE: After contacting customer support within seven (7) days of delivery, the customer has two (2) weeks from the date of initial contact with support (whether initiating a return, exchange, damaged/missing product inquiry, etc.) to send customer support all necessary information to fulfill the order. If two weeks have transpired from the date of initial contact, the order will be fully refunded and no longer active.

 

I'M UNHAPPY WITH MY ITEMS & WOULD LIKE A REFUND
If you are unhappy with your items, you may return for a refund (minus shipping fees) WITHIN 7 days of the delivery on unused, unworn, unwashed items.

 

How to process a Refund:

✅Send your request & order number & photos of UNUSED items to tyson@18bitmedia.com

✅Once approved we will send a confirmation email

✅We will process your refund within 3 business days

PLEASE NOTE: After contacting customer support within seven (7) days of delivery, the customer has two (2) weeks from the date of initial contact with support (whether initiating a return, exchange, damaged/missing product inquiry, etc.) to send customer support all necessary information to fulfill the order. If two weeks have transpired from the date of initial contact, the order will be fully refunded and no longer active.

Late or missing refunds (if applicable)

Returns can take some processing time & vary by bank & credit card company, please check with your financial institution before reaching out as refunds may be pending.

If you’ve done this and you still have not received your refund, please contact tyson@18bitmedia.com including your information & order #.

Once your order leaves the Officer Tatum Store Warehouse it is the responsibility of the shipping company to deliver your order. Please contact the shipping company with any delivery issues.

 

Shipping

3-5 Day standard shipping